Effective August 27, 2026

Billing, Cancellation, and Refund Policy

Business subscriptions are purchased and managed through Stripe-hosted pages. The exact recurring price is shown before payment.

Free and paid plans

The Local business plan is free. Neighborhood+ and Regional are recurring subscriptions. Checkout shows the price, currency, billing interval, taxes when applicable, and the plan selected before you authorize payment. A returned checkout page alone never activates paid reach; Memory Lane waits for Stripe to confirm payment.

Cancellation

You can open Manage Billing from your business plan page to cancel or update an eligible subscription through Stripe. Cancellation stops future renewal. Unless Stripe shows an immediate cancellation or law requires otherwise, paid access continues through the current paid billing period and then returns to the free Local plan.

Refunds

Subscription charges are generally non-refundable after a billing period begins, except for duplicate charges, proven unauthorized charges, a material service failure, or where applicable law requires a refund. Contact us promptly with the business account email, charge date, and reason. Approved refunds are returned through Stripe to the original payment method; bank processing times vary.

Failed payments and plan changes

If a payment fails or a subscription is no longer active, paid reach and limits can return to the free plan. Plan changes are handled according to the terms shown in the Stripe customer portal. Deleting the Memory Lane account does not by itself cancel a Stripe subscription, so cancel billing first.

Questions or requests can be sent through the Memory Lane contact form.